The Forum will include three workshops for attendees to choose one to attend on the opening day.

Purpose: A four hour workshop to provide an overview of applying the redesign methodology to improve services and innovate to better meet the needs of consumers.

Session Content  Activities 
What is Clinical redesign?
  • Brief overview of methodology and how/where it is applied
  • Importance of a robust flexible approach to improving services
Initiation phase: Setting up for success
  • Key components
  • Tools and activities
  • Outcomes
How to build a stakeholder map
Diagnostic phase: Solving the right problem 
  • Key components
  • Tools and activities
  • Outcomes
How to process map OR
Getting to the root cause
Solutions phase: Solving the problem right
  • Key components
  • Tools and activities
  • Outcomes
Solution generation techniques
Implementation phase: Making it happen 
  • Key components
  • Tools and activities
  • Outcomes
You as a change agent OR
Asses the climate in your service
Sustainability: Making it stick
  • Key components
  • Tools and activities
  • Outcomes
Close  Further questions and resources available

Outcome: After the workshop participants will:

  • Have a clearer understanding of what the redesign methodology is and where it is applicable
  • Better understand how project management, improvement sciences and change management work together in service improvement redesign
  • Better understand key components in each phase along with tools and activities to assist along the way
  • Have a clearer understanding of the outcomes at each phase including root causes; designing robust solutions and measuring successful outcomes

Purpose: A four hour workshop to provide an overview improving quality and safety in mental health care and the  model for improvement to innovate safely to improve consumer outcomes.

Session Content  Activities 
Improving Quality 
  • Overview of improving quality and safety
  • What is harm?
  • “What matters to me” and the Dimensions of Quality

“I had a dream…”/

“What matters to me?”

Local Innovation, Local Improvement 
  • Overview of Improvement Science methodology and the Model for Improvement 
  • Improvement tools to use tomorrow
  • Small and rapid – Learning through the process

Improvement Tools

Rapid testing PDSAs

Learning and Success – Understanding Variation 
  • What does success look like? 
  • What story does your data tell you?
  • Demonstrating reliability 
  • Are we there yet? Knowing when to celebrate 
Practical session on interpreting data 

Outcome: After the workshops participants will:

  • Gain experience in how to apply the Model for Improvement
  • Identify three improvement tools
  • Gain experience in rapid testing PDSAs
  • Understand the key elements of interpreting data to drive improvement

We all need to feel safe and we are all responsible for contributing to safe and quality spaces to work and to receive treatment, care and support.  The SAIF2020 conference has five themes that reflect the key areas of safety and quality for all.  We are called as individuals, and as a collective, to contribute to these improvements.  However, we can be faced with a knowledge gap in understanding what engagement is, how to do it and how to contribute to it.

This workshop will provide participants with the tools, tips and techniques to influence and transform practices, especially new initiatives.  From these experiences, we aim to make a practical contribution to the purpose of SAIF 2020.

What is co-design?  How does the IAP2 spectrum relate to engagement practices and how can understanding it better help us in practice? How does Lived Experience leadership contribute to service transformation so that all can feel safe?  How do we transform passive participation into actively influencing cultural change that benefits all?  These are the types of questions this workshop seeks to answer and we hope to inspire participants to become champions of safety and innovation!

Demonstrating through experiential learning:

  • the definitions, application and outcomes of engagement activities
  • Co-Design in practice (introductory)
  • why a diversity of voices improves quality and safety
  • how lived experience leadership transforms traditional planning methods


SAIF20 is a national mental health forum to drive quality and safety in mental health care. SAIF20 will provide the opportunity for delegates to hear about international perspectives and solutions and exchange ideas and experiences for collaboration in innovative safe mental health care. The Forum will foster communication and networking among consumers, carers, researchers and practitioners working in a wide variety of mental health settings with a common interest in providing quality and safety in mental health care and related techniques.

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    Conference Managers

    Please contact the team at Conference Design with any questions regarding the conference.

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